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Klaro Care
Glossary · A-Z

Insurance, plain English.

Every bit of jargon, defined in one sentence.

A

Actuarial

Legal

Mathematical discipline behind pricing insurance risk.

Add-on cover

Motor

Optional rider that adds specific benefits to a base policy for extra premium.

Annuity

Term

Series of payments made at equal intervals, usually as retirement income.

B

Beneficiary

Term

The person legally entitled to receive the payout when a claim is paid.

Bancassurance

Legal

Distribution model where banks act as corporate agents for insurers — common for life and health products.

C

Cashless claim

Claims

Claim mode where the insurer settles the hospital bill directly, you don't pay upfront.

Claim Settlement Ratio

CSR
Claims

Percentage of claims an insurer settles out of total claims filed, by number, published annually by IRDAI.

Co-payment

Health

Share of the admissible claim amount that you bear. E.g. 10% co-pay means you pay 10%, insurer pays 90%.

Comprehensive cover

Motor

Policy that covers both third-party liability and own-damage losses. Usually for motor.

D

Deductible

Health

Fixed amount you pay before the insurer starts paying. Common in super top-up plans.

E

Endorsement

Legal

Any subsequent change to the policy after issuance, e.g. address change or adding a rider.

Exclusion

Legal

A peril, person, or loss that the policy does not cover, listed explicitly in the wording.

F

Free-look period

Legal

The 15-day window after policy issuance during which you can cancel for a full refund.

Free-look refund

Legal

Premium refund (less mortality / stamp / risk charges) when a policy is cancelled within the 15-day free-look window.

G

Grace period

Legal

Time allowed after the premium due date during which the policy stays in force. Typically 15–30 days.

I

IDV

IDV
Motor

Insured Declared Value — market value of a vehicle used to set the maximum claim payout.

IGMS

IGMS
Claims

Integrated Grievance Management System — IRDAI portal where customer complaints are tracked end-to-end.

M

Maturity benefit

Term

Amount paid to the policyholder at the end of a savings-cum-insurance policy term.

N

Network hospital

Health

Hospital that has a cashless tie-up with an insurer. Not every hospital is a network hospital.

No Claim Bonus

NCB
Motor

Discount on renewal premium for a claim-free year. Health: increases sum insured; Motor: percentage discount, up to 50%.

Nominee

Term

Person named in the policy to receive the death claim amount.

P

Pre-existing Disease

PED
Health

Any condition diagnosed or treated within 48 months before buying the policy.

Portability

Health

Health policy feature letting you switch insurers at renewal while keeping waiting-period credit.

R

Restoration benefit

Health

Feature that restores the sum insured when it's exhausted, for unrelated illnesses in the same year.

Rider

Term

Optional feature added to a base policy — e.g. critical illness, accidental death.

Room rent cap

Health

Per-day limit on room rent. Lower rent is usually capped at 1% of sum insured for standard plans.

S

Sum Insured

SI
Health

Maximum amount the insurer will pay in a policy year for health/motor/travel claims.

Solvency ratio

Legal

Insurer's ratio of assets to liabilities. IRDAI mandates a minimum of 1.50× — below 1.30× the regulator takes supervisory action.

T

Third-Party cover

TP
Motor

Covers liability for injuries or damage you cause to others. Legal minimum for motor.

U

Underwriting

Legal

Process of assessing risk and deciding whether (and at what price) to offer cover.

W

Waiting period

Health

Time during which a particular benefit is unavailable after policy issuance.