1. Grievance redress policy
If a customer wants to make a complaint, the following escalation steps are available.
2. Step 1 — Customer Care
He/she can:
Write to: Customer Care Department, FinDynamics Insurance Brokers Private Limited, AWFIS, 5th Floor, Centre Point Floor, 2/4, Mount Poonamallee High Road, Manapakkam, Porur, Chennai, Tamil Nadu – 600089.
- Call on Toll Free Number: 1800 572 0456
- Email at: fdinsurancebrokers@zubera.one
- He/she can even approach the company’s branch where they have obtained the Policy from. (The letters/emails received by the branch to be sent to Customer Care Dept by an email within 2 days.)
- Alternatively, contact the insurer directly.
3. Step 2 — Principal Officer
If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the complaint, he/she can escalate the complaint to the Principal Officer at po@zubera.one and the Principal Officer / customer care dept shall also escalate and follow up with the insurer company for providing speedy resolution.
4. Step 3 — IRDAI Grievance Redressal Cell
In case the customer is not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.
- Escalate the complaint online through IGMS by logging into https://policyholder.gov.in/home
- Call Toll Free Number 155255 (or) 1800 4254 732
- Send Email to Complaints@irdai.gov.in
Send Complaint Registration Form available on https://www.policyholder.gov.in/uploads/CEDocuments/complaintform.pdf to Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to:
General Manager
Consumer Affairs Department — Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India (IRDAI),
Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032.